These Terms of Service ("Terms") constitute a legally binding agreement between you ("the Client") and Reliable Travel ("we," "us," or "our"), a licensed travel agency operating from Avanos, Cappadocia, Turkey.
By accessing our website, submitting a booking enquiry, or purchasing any tour or service from us, you acknowledge that you have read and agree to these Terms in full. If you are booking on behalf of a group, you accept these Terms on behalf of all members of your party and are responsible for ensuring they are made aware of these Terms.
We reserve the right to update these Terms at any time. Continued use of our services after any update constitutes acceptance of the revised Terms.
Reliable Travel provides guided day tours, private tours, hiking experiences, hot air balloon flights, cultural experiences, cooking classes, and multi-day tour packages in Cappadocia and across Turkey.
We make every effort to ensure the accuracy of tour descriptions, itineraries, durations, and inclusions on our website. However, due to the nature of travel, minor adjustments to itineraries may be necessary due to weather, safety conditions, local events, site closures, or operational requirements. Such changes do not constitute grounds for cancellation or refund unless a material service element is affected.
Certain services — including hot air balloon flights, accommodation, internal flights, and transport — are provided by licensed third-party operators. While we carefully select our partners, Reliable Travel acts as an intermediary agent for these services and is not directly liable for the acts, omissions, or negligence of third-party providers.
Bookings are initiated via our website contact form, email, or WhatsApp. A booking is not confirmed until you receive a written confirmation from Reliable Travel and any applicable deposit or full payment has been received.
You are responsible for providing accurate information at the time of booking, including participant names, contact details, dietary requirements, accessibility needs, and health information relevant to the activities booked. Reliable Travel accepts no liability for problems arising from inaccurate or incomplete information provided by the Client.
The lead booker accepts these Terms on behalf of all participants and is responsible for communicating all relevant information (including these Terms, health requirements, and itinerary details) to all members of the group.
All prices displayed on our website are quoted in US Dollars (USD) unless otherwise stated, and are per person unless explicitly marked otherwise. Prices are subject to change without notice until a booking is confirmed in writing.
Each tour page clearly states what is included in the price. Items not listed as included — such as personal travel insurance, gratuities, personal expenditure, visa fees, and optional upgrades — are the responsibility of the Client.
We accept payment by bank transfer, major credit/debit cards (processed through our secure payment gateway), and cash (for in-person arrangements). All card transactions are processed using PCI-DSS compliant systems. We do not store card details.
Cancellation requests must be submitted in writing to info@reliabletour.com. The date of cancellation is the date we receive your written notice. The following cancellation schedule applies:
| Notice Period | Cancellation Fee | Refund |
|---|---|---|
| More than 14 days before | Deposit only (30%) | 70% refunded |
| 7–14 days before | 50% of total booking | 50% refunded |
| 48 hours – 7 days before | 75% of total booking | 25% refunded |
| Less than 48 hours / no-show | 100% of total booking | No refund |
In the rare event that we must cancel a tour due to insufficient numbers, safety concerns, or circumstances beyond our control, we will offer you the choice of:
We are not liable for any consequential costs (such as flights, accommodation, or other pre-booked arrangements) arising from a cancellation by us.
Hot air balloon flights and certain outdoor activities are subject to weather conditions and the decisions of licensed operators. If a balloon flight is cancelled by the balloon operator due to adverse weather or safety conditions, clients will receive a full refund of the balloon flight cost or the option to reschedule. We cannot be held responsible for consequential costs such as flights or additional accommodation resulting from a weather cancellation.
Reliable Travel shall not be liable for any failure to perform its obligations where such failure is caused by events beyond our reasonable control, including but not limited to: natural disasters, earthquakes, floods, fire, severe weather events, pandemic or epidemic, acts of terrorism, civil unrest, government restrictions, strikes, or other extraordinary events.
In force majeure situations, we will make every reasonable effort to provide alternative arrangements or refunds where applicable, at our sole discretion.
It is the Client's sole responsibility to ensure that all members of the party hold valid travel documents, visas, and any other required authorisations to travel to Turkey and participate in the booked activities. Reliable Travel accepts no liability for any costs, losses, or disruption caused by inadequate or invalid travel documentation.
Clients must inform Reliable Travel of any medical conditions, physical limitations, dietary restrictions, or allergies that may affect their ability to participate in the booked activities. We reserve the right to exclude any participant from an activity if we reasonably believe their participation poses a risk to themselves or others.
Certain hiking routes require a reasonable level of physical fitness. We will advise on difficulty levels in tour descriptions. Clients should assess their own fitness and consult a physician if uncertain. Reliable Travel guides carry first aid kits and are trained in emergency response procedures.
All participants assume responsibility for their own safety and agree to follow the instructions of Reliable Travel guides at all times.
To the fullest extent permitted by applicable law, Reliable Travel's total liability to any Client for any loss, damage, injury, or expense arising out of or in connection with our services shall not exceed the total amount paid by the Client for the specific tour or service in question.
Reliable Travel shall not be liable for:
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded by law.
All content on this website — including text, photographs, graphics, logos, video content, and design — is the property of Reliable Travel or its licensors and is protected by applicable copyright and intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written permission. You may share links to our website and use content solely for personal, non-commercial purposes.
By submitting photographs, reviews, or other content to us (including via social media tags), you grant Reliable Travel a non-exclusive, royalty-free, worldwide licence to use, display, and publish such content for marketing and promotional purposes, with or without attribution.
When using our website or participating in our tours, you agree not to:
We reserve the right to refuse service to any person whose conduct is deemed inappropriate or disruptive, without obligation to provide a refund.
These Terms shall be governed by and construed in accordance with the laws of the Republic of Turkey. Any disputes arising in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Nevşehir Province, Turkey.
Before pursuing formal legal proceedings, both parties agree to attempt to resolve any dispute in good faith through direct negotiation. If a resolution cannot be reached within 30 days of written notice of the dispute, either party may pursue their legal remedies.
For clients based in the European Union, this does not affect your right to bring a claim before your local courts in accordance with EU consumer protection regulations.
Reliable Travel reserves the right to update or modify these Terms at any time. Changes will be effective immediately upon publication on our website. The "Last updated" date at the top of this page will be revised accordingly.
For bookings made prior to any changes to these Terms, the Terms in effect at the time of booking shall apply, unless the Client agrees to the updated Terms.
For questions, concerns, or disputes relating to these Terms of Service, please contact us: