Reliable Travel is a licensed travel agency based in Avanos, Cappadocia, Turkey. We are the data controller responsible for the personal information you provide to us.
For any data protection queries, please contact us at the details above. We aim to respond to all privacy-related enquiries within 30 days.
We collect personal information that you provide directly to us and information collected automatically when you use our website.
We collect your personal data through the following means:
Under GDPR, we rely on the following legal bases to process your personal data:
We use the personal information we collect for the following purposes:
We do not sell your personal data. We may share your information with trusted third parties in the following circumstances:
We may disclose your personal data to government authorities, law enforcement agencies, or courts where required by applicable Turkish or international law.
All third-party service providers are contractually required to handle your data in accordance with applicable data protection laws and only for the specified purposes.
As a business based in Turkey, your data may be transferred to and processed in countries outside the European Economic Area (EEA). Turkey has been granted an adequacy decision for certain data transfers.
Where we transfer data to third-party providers in countries without an adequacy decision, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission, or other appropriate safeguards to ensure your data remains protected to EEA standards.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations.
When we no longer have a legitimate need to retain your data, it is securely deleted or anonymised.
Depending on your location, you may have the following rights in relation to your personal data. To exercise any of these rights, please contact us at info@reliabletour.com. We will respond within 30 days.
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete data.
Request deletion of your data where we have no lawful basis to retain it.
Ask us to pause processing of your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
Withdraw consent at any time where processing is based on consent.
Complain to your local data protection authority (e.g. ICO in the UK, CNIL in France, KVKK in Turkey).
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and personalise content. For full details of the cookies we use and how to manage your preferences, please read our Cookie Policy.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and will inform you without undue delay where required by law.
Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children without verifiable parental consent. If you are a parent or guardian and believe we have collected information from a child without your consent, please contact us at info@reliabletour.com and we will delete such data promptly.
Where minors are included in a tour booking, we collect only the information necessary to provide the service, and this is done through the responsible adult making the booking.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email.
We encourage you to review this Policy periodically. Your continued use of our website or services following any changes constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch: